---
schema_version: "1"
id: 7478a8970b08f60ecc2ae569dc4f49c585fb1a9c348da88fd4fff52c4f07cd83
title: Create a Flow to Link Contacts to Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_object_linking_flow_template.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_object_linking_flow_template.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1d7dd9cf7fbb90895243e89baa274a4023ee21863783292a22632b2366e655da
description: To improve service quality, add a flow that finds contacts for cases created by Email-to-Case. Use the flow template Find Contact for Associated Case from Email-to-Case.
products:
  - Service Cloud
release: "264"
---
# Create a Flow to Link Contacts to Cases

To improve service quality, add a flow that finds contacts for cases created by Email-to-Case. Use the flow template Find Contact for Associated Case from Email-to-Case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d63717e56">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63717e56 ">To run flows</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63717e56 ">
              <p>Run Flows</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Flow</p>
            </td>

          </tr>
        </tbody>
      </table>

Your support reps can use this flow as-is in the Actions & Recommendations component. To meet business needs, you can also modify the flow template as follows.

1. If you don’t use Channel-Object Linking, skip to step 3. If you do use it, turn it off before adding Individual-Object Linking. From Setup, in the Quick Find box, enter Channel-Object Linking, and then select **Channel-Object Linking**.
2. Turn off **Channel-Object Linking**.
3. From Setup, in the Quick Find box, enter Flows, and then select **Flows** under Process Automation.
4. Click **New Flow**.
5. Click **All + Templates**.
6. Click **Individual-Object Linking Flow**.
7. Select the **Find Contact Associated with Case from Email-to-Case** flow template.
    
    ![Select the Find Contact Associated with Case from Email-to-Case flow template.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/object_linking/individual_object_linking_flows.png)
8. Click **Create**.
9. Click **Save**.
10. Test and update the flow, and then activate it.

When a support rep runs the flow, it displays contacts with the same email address as the case’s Web Email field. To link a contact to the case, the support rep selects a matching contact.