---
schema_version: "1"
id: 39825cf3154293d9128bfd1c56c403627fa2edfd3dd6a84bef908fe4ea5196dc
title: Customize Emails with the Rich Text Editor in the Salesforce Classic Case Feed
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_interaction_rich_text_editor.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_interaction_rich_text_editor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 81091c1168f786eb68042bdf9cb0096bbff2683cb11b9dc5725d18c3d1237892
description: The rich text editor lets you customize the emails you send to customers. Use it to format text, add bulleted or numbered lists, and add images and links.
products:
  - Service Cloud
release: "264"
---
# Customize Emails with the Rich Text Editor in the Salesforce Classic Case Feed

The rich text editor lets you customize the emails you send to customers. Use it to format text, add bulleted or numbered lists, and add images and links.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d125483e58">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d125483e58 ">To send emails:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d125483e58 ">Send Email </td>

        </tr>
      </tbody>
    </table>

## Accessing the Editor

The rich text editor appears when you click **Email**, or **Answer Customer** and then **Email**, in the publisher on the Case Feed. You don't see the editor if:

- Your administrator hasn't enabled it.
- You used the plain text editor the last time you wrote an email in Case Feed. Click the toggle icon ![Toggle Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/rich_text_editor_toggle.png) to switch to rich text.

## Tips on Using the Rich Text Editor

- The rich text editor is available only for the Email action.
- If you enter HTML and other kinds of markup in the editor, it doesn't render when you send a message.
- To delete a message, click ![Delete Button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/rich_text_editor_clear.png).