---
schema_version: "1"
id: 8f3b965894e71cc12dee209e93c390c14c3c78220a832a4361995a8b6a0dbaf8
title: Case Feed and Related Lists
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_interaction_related_lists.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_interaction_related_lists.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: af6116fb495762f9c340c6992ce07ee2892830e003bc4eaeb66d61d3d048fb0f
description: In the traditional case interface, support reps complete tasks such as logging calls and sending emails primarily by working with related lists. In Case Feed, support reps can do several of these tasks directly in the feed.
products:
  - Service Cloud
release: "264"
---
# Case Feed and Related Lists

In the traditional case interface, support reps complete tasks such as logging calls and sending emails primarily by working with related lists. In Case Feed, support reps can do several of these tasks directly in the feed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Here’s an overview of the most common related lists included in the traditional case interface, the tasks support reps do from them, and where support reps can complete those tasks in Case Feed.

Activity History

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:35%">
        <col style="width:65%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e61">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e64">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e61 ">Logging a call</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e64 ">Log a Call action in the publisher</td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e61 ">Viewing call logs</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e64 ">Call log feed items</td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e61 ">Creating and replying to customer emails</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e64 ">
            <ul>
              <li>Email action in the publisher</li>

              <li>Emails related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e61 ">Viewing emails</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e64 ">
            <ul>
              <li>Email feed items</li>

              <li>Activity History related list</li>

              <li>Emails related list</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

Approval History

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Submitting a case for approval | Approval History related list |
| Viewing approval history | Approval History related list |

Attachments

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:35%">
        <col style="width:65%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e193">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e196">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e193 ">Attaching files to a case</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e196 ">
            <ul>
              <li>Articles tool (to attach Salesforce Knowledge articles)</li>

              <li>Attachments related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e193 ">Attaching files to an email</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e196 ">
            <ul>
              <li>Email action in the publisher</li>

              <li>Emails related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e193 ">Viewing files attached to a case</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e196 ">
            <ul>
              <li>Attachment feed items</li>

              <li>Attachments related list</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Attachments to case notes aren't included in the Attachments related list.

Case Comments

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:34.75935828877005%">
        <col style="width:65.24064171122994%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e278">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e281">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e278 ">Creating an internal case note</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e281 ">
            <p>Post action in the publisher</p>
            <p style="margin-bottom:0;">In Case Feed private comments have been replaced by case
              notes, which are Chatter posts and aren't available from the Case Comments related
              lists.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e278 ">Viewing case notes</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e281 ">Post feed items</td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e278 ">Creating a public customer comment</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e281 ">Portal action in the publisher</td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e278 ">Viewing a public customer comment</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e281 ">Portal feed items</td>

        </tr>
      </tbody>
    </table>

Case History

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Viewing case history | Feed items for activity on the case |

Case Team

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Creating a case team | Case Team related list |
| Viewing a case team | Case Team related list |

Contact Roles

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Creating contact roles | Contact Roles related list |
| Viewing contact roles | Contact Roles related list |
| Creating and replying to customer emails | Email action in the publisher |

Content Deliveries

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Viewing or previewing content | Content Deliveries related list |
| Creating and delivering content | Content Deliveries related list |

Emails

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:34.5%">
        <col style="width:65.5%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e530">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e533">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e530 ">Creating customer emails</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e533 ">
            <ul>
              <li>Email action in the publisher</li>

              <li>Emails related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e530 ">Viewing emails</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e533 ">
            <ul>
              <li>Email feed items</li>

              <li>Activity History related list</li>

              <li>Emails related list</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

Open Activities

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:34.5%">
        <col style="width:65.5%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e597">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e600">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e597 ">Creating and editing tasks</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e600 ">
            <ul>
              <li>Create Task action in the publisher</li>

              <li>Open Activities related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e597 ">Viewing tasks</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e600 ">
            <ul>
              <li>Task feed items (for tasks created with Create Task action)</li>

              <li>Open Activities related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e597 ">Creating and editing events</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e600 ">
            <ul>
              <li>Create Event action in the publisher</li>

              <li>Open Activities related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e597 ">Viewing events</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e600 ">
            <ul>
              <li>Task feed items (for events created with Create Event action)</li>

              <li>Open Activities related list</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

Related Cases

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:34.5%">
        <col style="width:65.5%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e698">Task</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d26916e701">Case Feed Feature support reps Use for this Task</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e698 ">Creating and editing related cases</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e701 ">
            <ul>
              <li>Create Child Case action in the publisher</li>

              <li>Related Cases related list</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e698 ">Viewing related cases</td>

          <td data-label="Case Feed Feature support reps Use for this Task" class="slds-cell-wrap" style="vertical-align:top;" headers="d26916e701 ">
            <ul>
              <li>Related case feed items (for cases created with Create Child Case action)</li>

              <li>Related cases related list</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

Solutions

 
| Task | Case Feed Feature support reps Use for this Task |
| --- | --- |
| Viewing suggested solutions | Solutions related list |
| Finding solutions | Solutions related list |

#### See Also

- [View and Edit Cases from the Case Detail Page in Case Feed](https://help.salesforce.com/s/articleView?id=service.case_interaction_case_detail_page.htm&release=264.0.0&type=5 "Use the Case Detail page to see and update detailed information about a case and work with related lists.")
- [Printable View in Case Feed](https://help.salesforce.com/s/articleView?id=service.case_interaction_printable_view.htm&release=264.0.0&type=5 "Use the printable view option to view and print a comprehensive list of the information related to a case.")