---
schema_version: "1"
id: 837f1a771f556d8292ffd896c0f420f89eda3460f5205a8d605d5b02dc1a1d5f
title: Printable View in Case Feed
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/case_interaction_printable_view.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.case_interaction_printable_view.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 704c2f8c34c83d50fbd3ec11440df0375444e417b4c1117c8809740974ffd71d
description: Use the printable view option to view and print a comprehensive list of the information related to a case.
products:
  - Service Cloud
release: "264"
---
# Printable View in Case Feed

Use the printable view option to view and print a comprehensive list of the information related to a case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Printable view, which you access by clicking ![Case Feed printable view icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/cases/case_feed_printable_view.png) on any Case Feed page, displays information in this order.

- Case details
- Contents of related lists that are included on the Case Detail page
- Internal notes

## Notes and Tips

- Depending on the related lists that are included on the Case Detail page, certain case events, such as email messages and logged calls, don’t appear in the printable view. To ensure that emails and call logs are included, customize your Case Detail page layouts for Case Feed users to add the Activity History related list. To include public portal posts, add the Case Comments related list.
- Internal notes are listed under the heading **Chatter** on the printable view page.
- Related lists that don’t have data in them aren’t displayed in the printable view, even if they’re included in the Case Detail page layout.
- If your Case Detail page layout includes custom links and buttons, they appear in the case details section in the printable view.
- Printable view shows 500 each of the most recent internal note posts, links, and documents, and 100 of the most recent comments on each of these posts.

#### See Also

- [View and Edit Cases from the Case Detail Page in Case Feed](https://help.salesforce.com/s/articleView?id=service.case_interaction_case_detail_page.htm&release=264.0.0&type=5 "Use the Case Detail page to see and update detailed information about a case and work with related lists.")