Connect messaging from an external contact center as a service (CCaaS) provider so that service reps can manage customer conversations in Salesforce with the option of unified partner-owned routing. Many contact centers struggle with disconnected channels and customer data. Partner Contact Center Messaging (formerly Bring Your Own Channel for CCaaS) lets you integrate a full contact center from an external provider into Salesforce, including the ability to manage Messaging, Voice, and other channels together.
Note Bring Your Own Channel for CCaaS is now Partner Contact Center
Messaging. You may see references to Bring Your Own Channel for CCaaS in Salesforce
applications and documentation.
