Lighten the load on your support agents with automated chat bots that can address straightforward issues or questions from your customers.
Required Editions
| View supported editions. |
Important
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
Note You receive 25 Einstein Bots conversations per month for each active Digital Engagement
user. You can buy a subscription for an additional 100 Einstein Bots conversations per month
for use in one org. Conversations must be used within a given calendar month and don't roll
over to subsequent calendar months. Learn more about billing for Einstein Bots in Engaged Sessions, Bot Billing, and Bot
Performance.
Salesforce has the right to terminate your access to Einstein Bots if there is any unauthorized use.