---
schema_version: "1"
id: aa00827a9e89c168379502a29a08d6aef2db57768dcdb2d567169b4f9d11e62d
title: Explore Einstein Bot System Templates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_template_directory.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_template_directory.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cc4d519d764d15789569fe0d7cc8cde4e752a42af64434f23226f158ae65d2d6
description: Learn about bot templates designed for specific clouds and use cases.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Explore Einstein Bot System Templates

Learn about bot templates designed for specific clouds and use cases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Commerce Concierge Template
    
    Transform your store experience by connecting it to a Commerce Concierge Bot. With the bot’s included dialogs, your customers can authenticate, access multiple accounts, reorder items, and use Einstein generative AI features, such as product discovery and product discovery feedback, without leaving your storefront.
- [Buyer Assistant Sales Template](https://help.salesforce.com/s/articleView?id=sales.sales_einstein_bots.htm&type=5&language=en_US)
    
    Generate leads, deliver personalized conversations, and close deals faster with Buyer Assistant. Buyer Assistant bots transform the web-to-lead experience and help your sales team sell more. A buyer assistant includes CRM-powered dialogs and automation flows that help it to connect with customers. It can pitch your product’s value after business hours, notify relevant team members when a customer is chatting, intelligently route leads to your sales team, and schedule customer meetings for your sales team. After creating a Buyer Assistant bot, you can personalize the conversation experience and adjust the built-in flows to meet your business needs. Get your buyer assistant up and running quickly using the guided onboarding experience.
- [Sales Prospecting Bot Tempate](https://help.salesforce.com/s/articleView?id=sales.hvs_setup_sales_prospecting_bot.htm&type=5&language=en_US)
    
    The Sales Prospecting Bot template comes prebuilt with conversational text and Salesforce flows that capture prospects, connect prospects with sales reps, and add prospects to cadences automatically. You can choose dialogs for common sales use cases such as answering frequently asked questions and directing website visitors to appropriate resources. The bot template comes with preloaded intent data, which lets it process customer input right away.