---
schema_version: "1"
id: bb22a3aa04c9570cb5f3ab1eecfcf0a755882247b6e1a9d033891a10e002a028
title: Add a Standard Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_standard_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_standard_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e834102bd088182c03d0583d0b55d072e97db4a9314c77b9915f5ca2b7e78292
description: Call a standard invocable action directly from your bot, without referencing it from an Apex class or flow. Use Knowledge actions, custom and standard notification actions, and more.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Add a Standard Action

Call a standard invocable action directly from your bot, without referencing it from an Apex class or flow. Use Knowledge actions, custom and standard notification actions, and more.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d77303e57">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d77303e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d77303e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
        </tbody>
      </table>

The Standard action dialog step supports standard invocable actions only. It doesn’t support other action types, including custom invocable actions, dynamic actions, quick actions, or button actions. To learn more about Salesforce actions and view available standard invocable actions, see the [Actions Developer Guide](https://developer.salesforce.com/docs/atlas.en-us.api_action.meta/api_action/actions_intro.htm).

Before adding a standard action to your bot, make sure that the user profile and permission sets associated with the bot have the necessary permissions to run the action.

1. From the Dialog Component Library, drag the **Standard** Action step onto the canvas.
2. In the Step Properties panel, select the standard action you want to use with your bot.
3. For each input, select or create a bot variable or specify a custom value to pass information into the standard action.
4. For each output, select or create a bot variable to store the output of the standard action. You can reference the variable in other bot actions, or you can include it in a bot message or question using merge syntax.
5. Save the dialog.