---
schema_version: "1"
id: dd2d0d5a1acb044425e2244b8356f0b07b458d2a4130bb352f543c37eac5f84e
title: Einstein Bots Requirements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_requirements.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_requirements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 365e8b8321e6e14cd508c9ed8e783dbbf81edf28f47a3fb19707c759346618c3
description: Before we can have fun with Einstein Bots, we have to finish a few chores.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Bots Requirements

Before we can have fun with Einstein Bots, we have to finish a few chores.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. Obtain a Service license and a Chat or Messaging license. Each org is provided 25 Einstein Bots conversations per month for each user with an active subscription. To make full use of the Einstein Bots Performance page, obtain the Service Analytics App.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)
    
    Note Chat and Messaging licenses support different channels (such as SMS or Facebook Messenger) and might have different requirements.
2. [Enable Lightning Experience](https://help.salesforce.com/articleView?id=lex_enable_intro.htm&type=5&language=en_US).
3. Run the Chat guided setup flow.
4. Enable [Salesforce Knowledge](https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5&language=en_US) if your bot serves Knowledge articles to customers.
5. Publish an [Experience Cloud site](https://help.salesforce.com/articleView?id=networks_resources.htm&type=5&language=en_US) (preferable) or a Salesforce site.
6. Provide an [Embedded Chat](https://help.salesforce.com/articleView?id=snapins_chat_overview.htm&language=en_US) button for your customers on your community or site.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note You receive 25 Einstein Bots conversations per month for each active Digital Engagement user. You can buy a subscription for an additional 100 Einstein Bots conversations per month for use in one org. Conversations must be used within a given calendar month and don't roll over to subsequent calendar months. Learn more about billing for Einstein Bots in [Engaged Sessions, Bot Billing, and Bot Performance](https://help.salesforce.com/s/articleView?id=service.bots_service_engaged_sessions.htm&release=264.0.0&type=5 "Use engaged sessions to track your bot use against your monthly subscription allowance and measure bot performance.").

Salesforce has the right to terminate your access to Einstein Bots if there is any unauthorized use.