---
schema_version: "1"
id: ef5bef623698ff61516bddaf5dca9176ef75b5d9a5909917ef83e9ef4344909a
title: Preview Your Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_preview_bot.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_preview_bot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 792dc3f155f7afac1ff94cbd3ce37ee3835dc04b86a5a55b67d8602983aaf1d4
description: Try out your bot before it’s visible to your customers with Text Preview. Or connect your bot to a Chat channel to preview your bot’s full content.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Preview Your Bot

Try out your bot before it’s visible to your customers with Text Preview. Or connect your bot to a Chat channel to preview your bot’s full content.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d37964e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">To launch Chat setup flow:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d37964e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Text Preview renders all content as text and is supported for enhanced and standard bots, including standard bots connected to Messaging channels.

Rich Content Preview renders your bot’s full content and is supported for standard bots connected to Chat channels. Rich Content Preview requires an active Chat license and a linked Embedded Service Deployment in the Channels section of the Bot Overview page. To use Rich Content Preview, [activate your bot](https://help.salesforce.com/s/articleView?id=service.bots_service_activate_bot.htm&release=264.0.0&type=5 "When you’re ready to put your bot to work, activate your bot and welcome your new agent to the team!").

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Bot previews render in the bot primary language until the language variable is set. Learn more at [Define Languages for Your Einstein Bot](https://help.salesforce.com/s/articleView?id=service.bots_service_language_define.htm&release=264.0.0&type=5 "Your global customers expect your bots to understand their native language. To know what your customers are saying, your bots must know how a language works. Bots use natural language understanding (NLU) and named entity recognition (NER) to understand language and local details such as dates, currency, or number formatting. Einstein Bots that use a specific language can better understand the customer and route them to the correct dialog.") or [Set a Bot Conversation Language](https://help.salesforce.com/s/articleView?id=service.bots_service_language_set.htm&release=264.0.0&type=5 "You can easily define a bot conversation language at the beginning of the conversation. End users can then select their preferred language and switch to the translated text. You can also set the preferred language variable using browser information or based on a URL.").

1. From the Bot Builder menu, click **Dialogs**.
2. Click **Preview**, and then select your preview experience. To preview an enhanced bot, select **Text Preview**.
    
    ![The Preview button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_preview_button2.png)
3. If you’re using Rich Content Preview, select the Embedded Service Channel for your bot.
    
    ![Preview of a bot](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bot_service_preview_deployment.png)
4. Start a conversation with your bot. In Rich Content Preview, click **Chat**. In Text Preview, enter text.