--- schema_version: "1" id: 47a7531c2bed8825cf22f1511a7fa02704a871efd2f45b33e33e838d7dd0bf95 title: Use Map View to Visualize Your Bot collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_map_view.md canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_map_view.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 125a96572d683e9ecd4512ccc44bf67697c8c3f3b54d0ab5230d4a6aed47547c description: You can use Map View to create a visual representation of how conversations move through your Einstein Bot. products: - Service Cloud - Service Intelligence release: "264" --- # Use Map View to Visualize Your Bot You can use Map View to create a visual representation of how conversations move through your Einstein Bot. ### Required Editions
View supported editions.
To access Map View, go to the Dialog page and then click the dropdown in the header bar. Select Map in the dropdown. ![A high-level view of a bot in Map View.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_view.png) ## Features of Map View: - The Map View defaults to view the entire bot in one screen. You can adjust the size by using the zoom buttons in the lower left of the screen. - Between the plus and minus buttons is a Zoom to View button, which snaps the view to a closer format. - To switch to the Detail View for that dialog, click a dialog inside the Map View. - To view the tree for a specific dialog, use the dropdown in the top right of the Map View. - Map View is fully functional with screen readers. - You can view up to 400 dialogs in Map View. ## Map View Keystroke Commands - You can use the up, down, left, and right keys to move through the bot with a keyboard. - Use F6 to navigate between nodes, the dialog dropdown, and the zoom buttons. - To navigate into a call node, press Shift+Right. To return, press Shift+Left. - To return to the parent of a call, press Shift+Left. - Use the Tab key to move between trees and access the zoom buttons. - Use the Enter key or the spacebar to expand/collapse a dialog or use the zoom buttons. ## Map View Visual References | Icon | Description | | --- | --- | | ![The starting dialog for the bot.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_start.png) | The starting dialog for the bot. | | ![A dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_dialog.png) | A dialog. | | ![A dialog with Natural Language Processing enabled.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_nlp.png) | Circles in the lower right of a dialog name indicate whether Natural Language Processing is activated. A half-colored circle identifies Exact Match, and a full circle designates Intent Matching. | | ![A dialog with a reference to a previous dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_redirect.png) | A reference to a previously used dialog within this dialog. This icon is common for redirects to the Main Menu. | | ![A collapsed tree of dialogs.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_tree.png) | A collapsed tree of children dialogs. The number indicates the number of branches in the next following level. Click the plus icon to expand the detail. | | ![The bot is waiting for a customer response.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_waiting.png) | The bot is waiting for a customer response. | | ![A rule action dialog step.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_map_icon_rule.png) | A rule action dialog step inside a dialog. Hover over the image to view the rule step conditions. |