---
schema_version: "1"
id: 5d1112272056678a6c06d5d87bbb2e26c743309dca573995543c06ba8499fe8a
title: Manage Intent Data in Einstein Intent Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_manage_intent_sets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_manage_intent_sets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e84a61738832b7fdc0e2ec1a8e82bb1fc0f44c55262494d7bf8c10a01ebc6c6f
description: Learn how to use bulk actions in Einstein Intent Sets to move utterances, assign languages, or delete utterances.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Manage Intent Data in Einstein Intent Sets

Learn how to use bulk actions in Einstein Intent Sets to move utterances, assign languages, or delete utterances.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d17861e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17861e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17861e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d17861e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d17861e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Starting in Summer ’21, utterances are assigned to languages. If utterances exist in your org before Summer ’21, they’re identified as an unassigned language. All new utterances require a language, and we recommend that you assign languages to any existing unassigned utterances.

1. From Setup, in the Quick Find box, enter Einstein Intent Sets, and then select **Einstein Intent Sets**.
2. Click the down button next to the intent set, and click **Edit**. Click the down button next to the intent you want to update, and click **Edit**.
3. Filter the list of utterances by language using the Language dropdown.
4. Use the checkboxes to select the utterances to bulk edit and click the global action buttons.
    
    - Assign Language: Assigns a language to the selected utterances. You can select **Clone selected utterances and preserve the original utterances** to make a copy of the selected utterances and assign the language to the copies. Bots built to handle multiple dialects can quickly generate utterances using this feature.
    - Reassign Utterances: Moves the selected utterances to a new intent or intent set.
    - Delete Utterances: Deletes the selected utterances.
    
    ![Select multiple utterances and take action in bulk.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_manage_intent_set_bulk.png)