---
schema_version: "1"
id: 9eb47455d815aa5621c71b97e7cdc22132d8998aef747c3d52bb97c78e50d90c
title: Chat with Customers with Einstein Bots
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 047de7ee0b67e66b83f5a1337fafe8a403407b444a42112d24274c608e458604
description: In a few clicks, launch a multi-channel, multilingual bot that integrates with your Salesforce data. Bots automate common tasks and help your teams do more.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Chat with Customers with Einstein Bots

In a few clicks, launch a multi-channel, multilingual bot that integrates with your Salesforce data. Bots automate common tasks and help your teams do more.

![banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_learning_map_banner.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Understand Einstein Bots header"></span>
            </p>
            <p>
              <strong>Understand Einstein
                Bots</strong>
            </p>
            <p>
              <a href="https://trailhead.salesforce.com/content/learn/modules/service_bots_basics" target="_blank"><em>Trailhead</em>: Einstein
                Bots Basics</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_terminology.htm&amp;release=264.0.0&amp;type=5" title="Bots have many moving parts. But let’s start with a few fundamental components in Einstein Bots.">What Makes Bots
                Tick?</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_analyze_1.png" alt="Define Bot Tasks header"></span>
            </p>
            <p>
              <strong>Define Bot Tasks</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_plan.htm&amp;release=264.0.0&amp;type=5" title="Careful planning is essential to making your bot effective and your customers happy.">Plan Your Einstein Bot</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/einstein-bots-project-planning" target="_blank"><em>Trailhead</em>: Einstein
                Bots Project Planning</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_build_2.png" alt="Build &amp; Customize Your Bot header"></span>
            </p>
            <p>
              <strong>Build &amp;
                Customize Your Bot</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_create.htm&amp;release=264.0.0&amp;type=5" title="You can create an Einstein Bot from a template or from scratch.">Create an
                Einstein Bot</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_dialog_about.htm&amp;release=264.0.0&amp;type=5" title="A dialog is the workhorse of your bot’s interaction with your customer.">Understand
                Einstein Bot Dialogs</a>
            </p>
            <p>
              <a href="https://salesforce.vidyard.com/watch/8gLwZz4GFMg6DfvGPXWEs7" target="_blank"><em>Video</em>: How to Enable
                Natural Language Processing in Your Einstein Bot</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_train_bot.htm&amp;release=264.0.0&amp;type=5" title="Using Natural Language Processing (NLP) through intent management is uncharted territory for most admins. It’s important to remember that building bots is iterative - starting off with a small bot and then building it into a complex machine is part of the journey. As you gain feedback from your customers and review data, your bots grow in ways you have never expected!">Use Intents to Understand Your
                Customers</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://trailhead.salesforce.com/content/learn/modules/conversation-design" target="_blank"><em>Trailhead</em>: Improve
                Conversation Design</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_develop_1.png" alt="Launch on Channels header"></span>
            </p>
            <p>
              <strong>Launch on
                Channels</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_deploy_to_channels.htm&amp;release=264.0.0&amp;type=5" title="Einstein Bots can connect to many different end points, expanding the ways that you can deliver bots to your customers. Use the Connections section to view and add standard channels to your bot, or to connect standard and enhanced bots to the Einstein Bots API. To manage routing for enhanced bots, use Omni-Channel flows.">Connect Your
                Bot to Your Channels</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_preview_bot.htm&amp;release=264.0.0&amp;type=5" title="Try out your bot before it’s visible to your customers with Text Preview. Or connect your bot to a Chat channel to preview your bot’s full content.">Preview Your Bot</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_activate_bot.htm&amp;release=264.0.0&amp;type=5" title="When you’re ready to put your bot to work, activate your bot and welcome your new agent to the team!">Activate
                Your Bot</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_optimize_2.png" alt="Improve Bot Performance header"></span>
            </p>
            <p>
              <strong>Improve Bot
                Performance</strong>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_model_mgmt.htm&amp;release=264.0.0&amp;type=5" title="The Model Management page shows metrics on the quality of your bot’s intent model and individual intent details. Use the information to fine-tune intents and improve how well your bot understands your customers.">Evaluate How Well
                Your Bots Understand Your Customers</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_analyze_bot.htm&amp;release=264.0.0&amp;type=5" title="To improve your bot, learn how to report on bot activity. Build standard reports using the Conversation Definition Sessions, Conversation Definition Dialog Daily Metrics, and Conversation Definition Hourly Dialog Metrics objects. To use CRM Analytics with Einstein Bots, download the Einstein Bots Value dashboard from AppExchange.">Monitor, Analyze, and Refine Bot
                Activity</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_events_log.htm&amp;release=264.0.0&amp;type=5" title="Bots are an integrated product—they include Bot features, input from Chat and Messaging channels, and they work together with Apex and Flows. A great way to get started is to learn how to use the Event Logs to troubleshoot.">Troubleshoot Your
                Bot</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_improve_bot.htm&amp;release=264.0.0&amp;type=5" title="Einstein Bots collects data that gives you valuable insights into the customer experience, which you can then use to improve your bot's design and its capabilities. A data-driven bot growth strategy works best to meet customer expectations.">Improve Your
                Bot</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.bots_service_navigating_conversations.htm&amp;release=264.0.0&amp;type=5" title="To build a more efficient bot, learn about how its parts work, such as the Confused dialog, conversation repair, transfers, and intent management. Understanding the order of operation also helps you troubleshoot your bot.">Navigating
                Bot Conversations</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/learning_maps/lm_integrate_end_1.png" alt="Connect Einstein Bots to External Sources header"></span>
            </p>
            <p>
              <strong>Connect
                Einstein Bots to External Sources</strong>
            </p>
            <p>
              <a href="https://developer.salesforce.com/docs/service/einstein-bot-api/overview" target="_blank"><em>Salesforce
                  Developers</em>: Einstein Bots API &amp; Java SDK</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://developer.salesforce.com/docs/service/einstein-bot-api/references/about/api-release-notes.html" target="_blank"><em>Salesforce
                  Developers</em>: Einstein Bots API Release Notes</a>
            </p>
          </td>

        </tr>
      </tbody>
    </table>

Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of Jerusalem. Represented exclusively by Greenlight.