---
schema_version: "1"
id: dcc5f20e92fb5b76e2467ec4b96e9fb70d5777ee061f4da793821e0555cd1573
title: Source New Utterances with Intent Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_intent_sets.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_intent_sets.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3bcc5d9fe4bf3c19f2bd33127f740457b4d2981c538cfca9ddb53bb22ba6231f
description: You can use Einstein Intent Sets to add many utterances to intents at one time. Intent sets can be shared across orgs to quickly assign utterances to intents.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Source New Utterances with Intent Sets

You can use Einstein Intent Sets to add many utterances to intents at one time. Intent sets can be shared across orgs to quickly assign utterances to intents.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d50367e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50367e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50367e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d50367e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d50367e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

You can create intent sets, or find them on the AppExchange. To create your own Intent Set, visit [Import Intent Data to an Einstein Intent Set](https://help.salesforce.com/s/articleView?id=service.bots_service_intent_import_set.htm&release=264.0.0&type=5 "You can use Einstein Intent Sets to move utterances and entities between Salesforce orgs."). The total number of utterances attached to an intent includes the utterances from your intent set and any manually added utterances.

1. Navigate to the Bot Builder, and select which dialog is the destination for the intent data.
2. In the Intent Sets section, click **Add Intent.**
    
    ![An image of the intent data for a dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_manual.png)
3. Select your intent from the list, and click **Save**.
    
    To visualize the accuracy of your intent model, you can use the [Einstein Intent Assessor](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G5qvaUAB) AppExchange tool.