---
schema_version: "1"
id: 39edfa68691ce5124569936d79da610e09dfbbd0457fe0711157419e83a2b455
title: Import Intent Data to an Einstein Intent Set
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_intent_import_set.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_intent_import_set.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 650aa93490442a1e4067d6ccddb9300ef3e9e16cd3250e678c8b80a6f5cb0f00
description: You can use Einstein Intent Sets to move utterances and entities between Salesforce orgs.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Import Intent Data to an Einstein Intent Set

You can use Einstein Intent Sets to move utterances and entities between Salesforce orgs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d35456e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d35456e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d35456e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d35456e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d35456e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note You must have Version 47 or higher of the Data Loader to access the Intent Utterance object.

1. Using the Quick find tool in Setup, type in Einstein Intent Sets to access the Einstein Intent Set menu.
2. To create an Intent Set, click **New**. Give your intent set a name and save your changes. To add your Intents to the Intent Set, click the down button next to the intent set, and click **Edit**.
    
    ![An Intent Set to be used with a bot.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_import_set1.png)
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)
    
    Note Intents must be created in the Einstein Intent Set before you can upload utterances related to the intent.
3. Create a three-column CSV file with the following headers: MlDomainName, MlIntentName, Utterance, and Language. In an Intent set, MlDomainName (Capital M, lowercase l) refers to the intent set API name. MlIntentName (Capital M, lowercase l) refers to the API name of the Intent within the intent set.
    
    ![A CSV file to be uploaded to an Intent Set.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_import_set3.png)
4. Log into Data Loader, and click **Insert**. After authentication, click **Show all Salesforce objects**.
5. Select Intent Utterance (MlIntentUtterance) as the Object, and then click **Browse** to select your CSV file.
6. To map your fields to MlDomainName, MlIntentName, and Utterance, click **Map Fields**. Click **Next**.
7. Select the directory where your success and error files are saved. Click **Finish**.
8. Return to the Bot Builder, and select the dialog you want to add the intent data. In the Intent Sets section, click **Add Intent**.
9. Select your intent from the list then save your changes.