---
schema_version: "1"
id: 8d8bddf3b1fe97670f38efa211b6e4a7d1d4d725410af5ee970f6644852df192
title: Use Exact Matching for Intents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_intent_exact.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_intent_exact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5d3ded3243d2919b998e565045d68ff74447c4525027e2f70035ab2ea3b5f53
description: Turn on Exact Matching for intents that have too few utterances to be included in the intent model. These case-sensitive phrases allow the bot to recognize a common intent and route accordingly.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Use Exact Matching for Intents

Turn on Exact Matching for intents that have too few utterances to be included in the intent model. These case-sensitive phrases allow the bot to recognize a common intent and route accordingly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d91682e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d91682e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d91682e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d91682e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d91682e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Exact Match utterances are case-sensitive.

1. Turn on Exact Matching for a dialog by navigating to the dialog in the Bot Builder and then clicking **Enable Dialog Intent**. This setting is one way—after it is turned on, it cannot be turned off.![A dialog without an intent enabled.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_enable.png)
2. Add utterances to the intent by selecting the Dialog Intent submenu. You can add utterances manually, or you can use an Einstein Intent Set through the Intent Set section. The total count of utterances (manual and from intent sets) is listed in the top-right corner of the page. ![A dialog with an intent set and manual utterances.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_manual.png)

Dialogs with Exact Match have an icon signifying that Exact Matching is enabled.

![A dialog with Exact Match enabled.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_intent_exact_icon.png)