---
schema_version: "1"
id: 4ff2bae2b3f8283813b059aa2732548acc0cabfecace48133651fe5a80449a3e
title: Route Conversations from an Enhanced Bot
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_enhanced_route_from.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_enhanced_route_from.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98a4c52eb04bc3b8fd0bf7ca5fe0f1730c8348558f18b060a08295e64a5f5da2
description: Use an outbound Omni-Channel flow to route conversations from an enhanced bot to a queue, a service rep, a skill, or another bot over enhanced Messaging channels. Specify a default outbound Omni-Channel flow to route from the Transfer to Agent dialog and the Transfer to Agent Next Step. To route conversations to an outbound Omni-Channel flow other than the default, set up a custom transfer with the Set Routing Type dialog step. Enhanced bots also support direct transfers to another enhanced bot.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Route Conversations from an Enhanced Bot

Use an outbound Omni-Channel flow to route conversations from an enhanced bot to a queue, a service rep, a skill, or another bot over enhanced Messaging channels. Specify a default outbound Omni-Channel flow to route from the Transfer to Agent dialog and the Transfer to Agent Next Step. To route conversations to an outbound Omni-Channel flow other than the default, set up a custom transfer with the Set Routing Type dialog step. Enhanced bots also support direct transfers to another enhanced bot.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a> for Einstein Bots.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;language=en_US" target="_blank">View supported editions</a> for Messaging.</td></tr></tbody></table>

- **[Specify a Default Outbound Omni-Channel Flow](https://help.salesforce.com/s/articleView?id=service.bots_service_enhanced_route_from_default.htm&release=264.0.0&type=5)**  
    Route conversations from your bot with the default Outbound Omni-Channel Flow setting. Your enhanced bot uses the default outbound flow as the routing destination for the Transfer to Agent system dialog and the Transfer to Agent Next Step. To route conversations to an outbound Omni-Channel flow other than the default, you can set up a custom transfer with the Set Routing Type dialog step.
- **[Transfer Conversations with the Set Routing Type Dialog Step](https://help.salesforce.com/s/articleView?id=service.bots_service_enhanced_route_transfer.htm&release=264.0.0&type=5)**  
    Use the Set Routing Type dialog step to route enhanced bot conversations to a different outbound Omni-Channel flow than the default outbound Omni-Channel flow. To route conversations from the Transfer to Agent dialog or the Transfer to Agent Next Step, use the Outbound Omni-Channel Flow setting instead.