Use the custom messaging component to embed an app into bot conversations in enhanced Apple Messages for Business channels. Customers can access the app’s capabilities directly in the bot conversation.
Required Editions
| View supported editions for Einstein Bots. |
| View supported editions for Messaging. |
| User Permissions Needed | |
|---|---|
| To build and manage Einstein Bots: |
Customize Application OR Modify Metadata OR Manage Bots |
This component is available only for enhanced Apple Messages for Business channels.
- From the Messaging Components page in Setup, create a custom messaging component.
- From the Bot Builder, click Dialogs, and then select the dialog that you want to use to send the component.
- From the Dialog Component Library, drag the Custom dialog step onto the canvas.
- In the Step Properties panel, enter the name of your custom messaging component to search for and select it. If you don’t see your component, refresh the builder and try again.
- Save your changes.