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Turn On Disambiguation

The Disambiguation dialog helps your bot better understand your customers when they enter text. Instead of moving directly to the Confused dialog, the bot reviews the text and offers a few dialogs that the customer likely means.

Required Editions

View supported editions for Einstein Bots.
View supported editions for Messaging.
User Permissions Needed
To build and manage Einstein Bots:

Customize Application

OR

Modify Metadata

OR

Manage Bots

Before turning on disambiguation for your bot, turn on the cross-lingual intent model.

Because the Disambiguation dialog is a system dialog, you can’t remove it from the bot after it's added.

  1. In the Bot Builder, select Overview from the Bot Builder menu.
  2. In the Settings section, edit the Intent Enhancements panel. Then enable Use Disambiguation with this bot. To save your changes, click Save icon.
  3. To rebuild your bot’s model, select the Model Management menu and then click Build Model.
    After the model is done rebuilding, you see the Disambiguation dialog in the Dialog menu.

Optionally, add repair attempts to the Disambiguation dialog. In the dialog, click the question dialog step. Then click Add Repair Attempt. To configure repair attempts, see Set Up a Dialog Question Step with Text Responses.