---
schema_version: "1"
id: eda0eddaac5a094693e2c7d6834b0c341a8467e1bb7978dbc41e70b639a59ac8
title: Delete a Dialog with Intent Enabled
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_delete_dialog_intent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_delete_dialog_intent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 39be04d9d0258568a950abc4d41bd4c1e641cb715273d10d80f461108b6a5f79
description: Before you delete a dialog with intent enabled, you must first remove any intent sets from the dialog. Otherwise, an intent set can become “stuck” to the deleted dialog, so that the intent set is no longer visible and can’t be used in a different dialog. You don’t need to remove utterances you’ve added manually.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Delete a Dialog with Intent Enabled

Before you delete a dialog with intent enabled, you must first remove any intent sets from the dialog. Otherwise, an intent set can become “stuck” to the deleted dialog, so that the intent set is no longer visible and can’t be used in a different dialog. You don’t need to remove utterances you’ve added manually.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d7624e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7624e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7624e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d7624e57 ">To manage intent sets and bot training:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d7624e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p>Manage Bots</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots Training Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the Dialogs page in the Bot Builder, select the dialog you want to delete.
2. Click **Dialog Intent**.
3. In the Intent Set section, remove any intent sets from the dialog.
    1. Click the dropdown ![Dropdown menu arrow icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_actionmenu.png) next to an intent set.
    2. Select **Delete**, and then confirm your choice.
        
        This removes an intent set from the dialog and doesn’t delete the intent set from the org.
4. Delete the dialog.
    1. From the list of dialogs in the Dialog tab, find the dialog you want to delete. Click the dropdown ![Dropdown menu arrow icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/bots/bots_service_actionmenu.png) next to the dialog.
    2. Select **Delete**, and then confirm your choice.

If you delete a dialog before removing an intent set, you can recover a “stuck” intent set by recreating the deleted dialog with its exact name and API name. After you’ve created the dialog, click **Enable Dialog Intent**. Because the intent set is linked to the dialog’s API name, the intent set will appear in the Intent Sets section of the Dialog Intent tab. You can then remove the intent set and delete the dialog.