---
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title: Learn About Einstein Bots Compliance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_compliance.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_compliance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5b644859e2f7b7ef90bd2ee5e4ab418535d5bd2af35ad2090ed7ad1a7c8b9367
description: Bots are compliant with The Health Insurance Portability and Accountability Act (HIPAA), so customers in the healthcare industry can have secure conversations over Chat. Bots now exceed data confidentiality and privacy standards set by the Service Organization Controls reports (SOC 2), and they’re compliant with International Organization for Standardization (ISO) standards. Learn about how the bot infrastructure creates a secure environment with established processes and controls built around security, availability, and confidentiality of customer data.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Learn About Einstein Bots Compliance

Bots are compliant with The Health Insurance Portability and Accountability Act (HIPAA), so customers in the healthcare industry can have secure conversations over Chat. Bots now exceed data confidentiality and privacy standards set by the Service Organization Controls reports (SOC 2), and they’re compliant with International Organization for Standardization (ISO) standards. Learn about how the bot infrastructure creates a secure environment with established processes and controls built around security, availability, and confidentiality of customer data.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30544e57">User Permissions Needed</th>
          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30544e57 ">To build and manage Einstein Bots:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30544e57 ">
              <p>Customize Application</p>
              <p>OR</p>
              <p>Modify Metadata</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Bots</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30544e57 ">To add, edit, or delete channels</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30544e57 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Einstein Bots are now HIPAA-compliant with Chat (In-App and Web). Beta and pilot features aren’t HIPAA-compliant. ISO and SOC 2 Compliance are available for all channels. Salesforce Shield is required for the customer to remain compliant while using the **Store Einstein Bots conversation data** setting on the Bot Overview page.

To learn more about compliance, visit the [Salesforce Trust](https://trust.salesforce.com/en/) site or the [Einstein Platform Compliance](https://compliance.salesforce.com/en/services/einstein-platform) site.

1. Encrypt MlIntentUtteranceSuggestion (bot training data) in Shield.
    1. You can set up Shield Platform Encryption using the instructions in [Trailhead: Set Up and Manage Shield Platform Encryption](https://trailhead.salesforce.com/en/content/learn/modules/spe_admins/spe_admins_set_up).
    2. After you enable it, from Setup, in the Quick Find box, enter **Encryption Policy**, click **Encrypt Fields**, and then click **Edit** to check the Utterance field.
2. From the Bot Builder, review the utterances inside each dialog intent for personally identifiable information (PII). Modify or remove any utterances containing PII.