---
schema_version: "1"
id: 6f1e5f6f65c1b0d2b57f3f3b9b9d826098ce345408d3cf7ca66d59b56eb9dfdf
title: Einstein Bot Blocks
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_blocks.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_blocks.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef484fd03e9263bf8594eb20f726a05ba46eaea291652497160dcf4f12969016
description: Bot blocks let you add prebuilt functionality to your bot without cloning a bot or building a new one. Create a bot block to add a dialog group to multiple bots. or import a block from the Einstein Bots library. Great examples of blocks can include a payment processor, a conversational experience, or an integration with a specific flow.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Einstein Bot Blocks

Bot blocks let you add prebuilt functionality to your bot without cloning a bot or building a new one. Create a bot block to add a dialog group to multiple bots. or import a block from the Einstein Bots library. Great examples of blocks can include a payment processor, a conversational experience, or an integration with a specific flow.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Starting August 17, 2026, Einstein Bots is in Maintenance Mode. Existing Einstein Bots continue to be supported and can be used after August 17, 2026. However, no new features or enhancements will be added, and we recommend using Agentforce for new AI agent implementations. See [Upgrade Bots to Service Agent](https://help.salesforce.com/s/articleView?id=service.bots_service_asa_create.htm&type=5&language=en_US) and [Learn about Agentforce](https://trailhead.salesforce.com/content/learn/trails/design-and-implement-ai-agents-with-agentforce).

- **[Import an Einstein Bot Block](https://help.salesforce.com/s/articleView?id=service.bots_service_block_import.htm&release=264.0.0&type=5)**  
    Bot blocks are a group of components that you can import to multiple bots. Blocks are pieces of bots, as opposed to a bot template, which contains functionality for a whole bot.
- **[Create an Einstein Bot Block](https://help.salesforce.com/s/articleView?id=service.bots_service_block_create.htm&release=264.0.0&type=5)**  
    Create an Einstein bot block to share specific functions inside your bot with other bots. You can package bot templates and share them between orgs or on AppExchange.
- **[Explore the Einstein Bot Block Library](https://help.salesforce.com/s/articleView?id=service.bots_service_block_library.htm&release=264.0.0&type=5)**  
    Learn about Einstein bot blocks designed for specific clouds and use cases.