---
schema_version: "1"
id: 0ac09cc98deb96242fa01a24b8e6382eb50dc5ad550acc1b4bd932baac6fc56a
title: Explore the Einstein Bot Block Library
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bots_service_block_library.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bots_service_block_library.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86c62f66c758c04b8f03bb0dbf9c0dbf671b1ba105e5a5defc20dbf4545d32b1
description: Learn about Einstein bot blocks designed for specific clouds and use cases.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Explore the Einstein Bot Block Library

Learn about Einstein bot blocks designed for specific clouds and use cases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Add a Case Comment

- Description: Collects a case comment and adds it to an existing case.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Agent Transfer

- Description: Transfers a conversation to a service rep or lets the user know no service reps are available.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Check Case Status

- Description: Collects a case number and email address from the user and returns the case status.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Check Order Status

- Description: Collects an order number from the user and returns the order amount and status.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Close Case

- Description: Closes a matched case.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Create Case

- Description: Checks a variable for existing cases and creates a case for a new issue.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## CSAT Survey

- Description: Collects a user's rating of their satisfaction with the conversational experience.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A

## Data Collection Disclosure

- Description: Discloses that a user’s conversation with the bot can be saved.
- Supported bot types: Standard or Enhanced
- Additional setup: Change the movement of the conversation so the block comes after the Welcome dialog and before the Main Menu dialog.

## Effective Account Selection

- Description: Checks if a user has an existing account and collects the account’s information. If more than one user account is found, returns a list of accounts and collects the selected account’s information.
- Supported bot types: Enhanced
- Additional setup: N/A

## Feedback Collection

- Description: Collects a user's feedback of their satisfaction with the conversational experience and tracks the feedback using Goals. If a user has an unsatisfactory experience, collects details about the experience from the user.
- Supported bot types: Enhanced
- Additional setup: N/A

## Order List

- Description: Returns the user’s recent orders.
- Supported bot types: Enhanced
- Additional setup: N/A

## Product Recommendations

- Description: Collects the user’s requests and returns product recommendations based on the request.
- Supported bot types: Enhanced
- Additional setup: N/A

## Reorder

- Description: Collects the order number for a user’s past order and adds the items from that order to the user’s cart.
- Supported bot types: Enhanced
- Additional setup: N/A

## User Authentication

- Description: Collects the user’s username and sends a verification code to the user’s email address.
- Supported bot types: Enhanced
- Additional setup: N/A

## User Info Collection

- Description: Collects the user’s first name, last name, email address, phone number, and company name.
- Supported bot types: Standard or Enhanced
- Additional setup: N/A