---
schema_version: "1"
id: 7185a3d4665044abd9d16aeb4796d2d397d5a6d9730bde6f7ed4ca17b249036e
title: Set up a Bot-to-Rep Transfer in Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/bot_to_rep_transfer.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.bot_to_rep_transfer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: db817791a3b7a1896af0ebd724170968a13ac514de0e0111b2ff23e8d7ac3b4c
description: Edit your Omni flow to transfer messages from a bot to a single service rep or a queue.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set up a Bot-to-Rep Transfer in Enhanced Chat

Edit your Omni flow to transfer messages from a bot to a single service rep or a queue.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="bot_to_rep_transfer__d427e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="bot_to_rep_transfer__d427e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Flows in the Quick Find box, and then select **Flows**.
2. Find the outbound flow that’s associated with your enhanced bot, and click the Flow Label to open it in the editor.
3. Click the Route Work flow action.
4. In the Route To field, select queue or agent (for a single or variable service rep).
    1. If you selected Queue, either route to a specific queue or use a variable to find the appropriate queue.
    2. If you selected Agent, [follow the steps here](https://help.salesforce.com/s/articleView?id=service.omnichannel_route_to_specific_agent.htm&language=en_US).
5. Click **Done**.
6. To optimize this experience, optionally [add the Check Availability for Routing action](https://help.salesforce.com/s/articleView?language=en_US&id=service.omnichannel_check_availability_for_routing.htm).
7. Save your changes.