---
schema_version: "1"
id: 1862a5f36c48fae460f21827184309634575f7d6f55cca3ba44523e986da4f2a
title: Agentic Portal Usage Limits and Licensing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/agentic_portal_usage_limits_and_licensing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.agentic_portal_usage_limits_and_licensing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b28b2c39320df68ff35d918b72efe872464e7566ae2363b9bcde4ef41610a9e2
description: Review the supported editions and usage limits for AI features in Agentic Portals.
products:
  - Service Cloud
release: "264"
---
# Agentic Portal Usage Limits and Licensing

Review the supported editions and usage limits for AI features in Agentic Portals.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">Aura</a> and <a href="https://help.salesforce.com/s/articleView?id=experience.exp_cloud_basics_glossary.htm&amp;type=5&amp;language=en_US" target="_blank">LWR</a> Experience Cloud Sites</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce for Service add-on</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Available in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires <a href="https://www.salesforce.com/agentforce/pricing/" target="_blank">additional add-on licenses</a>.</td></tr></tbody></table>

Agentic Portal features are included with your existing Customer Community licenses. Usage counts the number of unique AI interactions per login or member.

   
| License SKU | AI Article Summaries | Dynamic Q&A | List Price (Ref) |
| --- | --- | --- | --- |
| CC Logins | 1 per Login | 1 per 10 Logins | $2 / login |
| CC Member | 1 per Login | 1 per 10 Logins | $5 / member |
| CC+ Logins | 5 per Member | 1 per Member | $6 / login |
| CC+ Member | 5 per Member | 1 per Member | $15 / member |
| Unlimited CC | 150,000 per Year | 20,000 per Year | $500,000 / year |
| Unlimited CC+ | 150,000 per Year | 20,000 per Year | $750,000 / year |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note The Digital Wallet tracks Quick Chat usage separately through Flex Credits.

- **[Monitor and Audit Agentic Portal Usage](https://help.salesforce.com/s/articleView?id=service.monitor_and_audit_agentic_portal_usage.htm&release=264.0.0&type=5)**  
    Track how your customers use AI features and manage your usage limits with session-based reporting.
- **[Quick Chat and Flex Credits](https://help.salesforce.com/s/articleView?id=service.quick_chat_and_flex_credits.htm&release=264.0.0&type=5)**  
    Learn how Quick Chat uses the Agentforce Action Framework and Flex Credits for real-time support.