---
schema_version: "1"
id: 309120c7ef9e69cd39ed08f96cb401d948dd5be63183bb3f895cebaa82ae6158
title: Assign Permission Sets for Agentforce Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_user_perms.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_user_perms.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47690070272665dc5dc0f2eaa0a07fd5348a1eee7d17a7de16c490407f9d4026
description: Use permission sets to control access to your Agentforce Contact Center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assign Permission Sets for Agentforce Contact Center

Use permission sets to control access to your Agentforce Contact Center.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d122414e70">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d122414e70 ">To assign permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d122414e70 ">Assign Permission Sets</td>

          </tr>
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Give at least one user, such as yourself, the admin permission set so they can set up the contact center. Give service reps a permission set so they can make and receive voice calls, listen to call recordings, and view call transcripts. Give supervisors a supervisor permission set. Each permission set includes multiple user permissions.

1. In Salesforce, navigate to Setup.
2. Use Quick Find to navigate to Permission Sets.
3. Click the user permission set you want to assign.
    
     
    | Permission set | DESCRIPTION |
    | --- | --- |
    | Agentforce Contact Center Admin (Salesforce Voice) | Set up and manage Salesforce Voice features in Agentforce Contact Centers. |
    | Agentforce Contact Center Supervisor (Salesforce Voice) | Supervise reps that work in an Agentforce Contact Center with supervisor features. |
    | Agentforce Contact Center Rep (Salesforce Voice) | Help customers and collaborate with coworkers in an Agentforce Contact Center. |
4. Click **Manage Assignments**.
5. Click **Add Assignments**.
6. Select the users that you want to assign the permission set to.
7. Click **Assign**.
8. Click **Done**.