---
schema_version: "1"
id: 8360eb9b952e28e6d58e8e9de3fc915ea913600a65953cacc1c9a44988803c73
title: Transfer a Call to Someone Outsider Your Company
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_transfer_to_external_contact.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_transfer_to_external_contact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4613b047d46da97bbcc1e962e96154d413b44b7a024b51f8302080fa4d46f14
description: Make a warm transfer to a person outside your company, like a partner or vendor. Talk to the external contact before you bring in your caller, without losing your connection to the caller.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Transfer a Call to Someone Outsider Your Company

Make a warm transfer to a person outside your company, like a partner or vendor. Talk to the external contact before you bring in your caller, without losing your connection to the caller.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12266e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12266e66 ">To transfer a call to an external number:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12266e66 ">
              <p style="margin-bottom:0;">Agentforce Contact Center Rep (Salesforce Voice) permission set.</p>
            </td>

          </tr>
        </tbody>
      </table>

1. While on a call, click **New Call**.
2. Click **Keypad** and enter the number you want to call.
3. Click **Call**. The caller is placed on hold.
4. To add the external contact to the call, click **Merge**.
    
    You, the caller, and the external contact are now on the call.
5. To complete the transfer, click **Leave**.
    
    The caller and external contact remain on the call.
    
    ![Omni-Channel Phone tab showing a call group with two connected participants and the Leave button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/agentforce_contact_center/afcc_sv_transfer_external_contact_leave.png)