---
schema_version: "1"
id: a0561ea28dd6855a2fd7847e20cd77edab41b04e6d6f74cadafe613c3cda291f
title: Supervise and Train Reps on Salesforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_supervise.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_supervise.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 279692c0123f304f132fe9c30b327907e6897a5c29aa11a4f731d7a314884eff
description: Train and monitor your Salesforce Voice reps.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Supervise and Train Reps on Salesforce Voice

Train and monitor your Salesforce Voice reps.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Listen In to a Voice Call in Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.afcc_sv_listen_in.htm&release=264.0.0&type=5)**  
    To improve a contact center’s call handling, supervisors can listen in to any ongoing call from Command Center for Service. They can listen to only one call at a time. When a supervisor listens in to the call, the rep is notified in the chat transcript, but the customer isn’t.