---
schema_version: "1"
id: 1fa51467640b4d241d6cf70c8eecb6f4ebb33913eb0ec78a8944028e54ec6785
title: Configure Speech-to-Text Model
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_speech_to_text_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_speech_to_text_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3192a61f0a9477c668db997cefbf1f5ebee8d55735448af4377b275090f4504b
description: The speech-to-text model determines how spoken audio is processed and transcribed during voice interactions.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure Speech-to-Text Model

The speech-to-text model determines how spoken audio is processed and transcribed during voice interactions.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Agentforce Contact Center with Salesforce Voice</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

To configure the speech-to-text model at the organization level.

1. From Setup, use Quick Find to go to **Speech-to-text model** setting.
2. Select the model from the list.
    
    - Low Latency Speech Model
    - Universal Speech Model