---
schema_version: "1"
id: 7041bb592734138dc866ce4bae77578b0dc9a3554f3069d1f6ccfdc18c3ec312
title: Provision a New Phone Number in Salesforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_procure_number.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_procure_number.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ed53df02154b783115a1805c40138ae7746aefd96e4dcda2727f6e0ab766315
description: Claim a number to make and receive calls from the Agentforce Contact Center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Provision a New Phone Number in Salesforce Voice

Claim a number to make and receive calls from the Agentforce Contact Center.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d114187e70">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d114187e70 ">To provision a phone number</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d114187e70 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission sets.</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

          </tr>
        </tbody>
      </table>

To provision a number, you can either use the one-time setup from Salesforce Go that creates a basic contact center or follow the instructions here. You can provision up to four numbers in the sandbox org. You can’t move a number that you provisioned in the sandbox org to your production org.

1. Contact your Account Executive to purchase the appropriate number lease entitlement from Salesforce for each number type that you want to provision–10-digit long code (10DLC) or toll-free number. After you purchase the required entitlement and it’s provisioned in your Salesforce org, proceed with the next step.
2. From Setup, use Quick Find to go to **Communication Channels**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note Stay on the Communication Channels node till you complete the workflow to procure a new number. At any point during the process, if you navigate to another node in Setup, your new number won’t show up correctly after you procure it.
3. Click **New Number**.
4. Select a country and number type, and then click **Next**.
5. To search for available numbers, enter an area code or prefix and click **Search**.
6. Select a number, and click **Next**.
7. Review your selection and click **Finish**. Your number is queued for provisioning and is in the Provisioning status. To see the latest status, click the refresh icon.

After your number is successfully provisioned, you receive a confirmation email. The number is ready to be used, when its status is Live. After the number status is live, use it to [create a PSTN channel](https://help.salesforce.com/s/articleView?id=service.afcc_sv_create_channel.htm&release=264.0.0&type=5 "Create a voice channel for a toll free or 10-digit long code Public Switched Telephone Network (PSTN) number."). A [number procured from the Agentforce Voice Setup page](https://help.salesforce.com/s/articleView?id=ai.telephony_procure_phone_number.htm&language=en_US&type=5) won’t work to create a voice channel in the native contact center.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note After you provision a number, you can't release it.

If two users provision the same number at the same time, the number is allocated to the user whose request came through first in the system.