---
schema_version: "1"
id: e1aada8b9c9053d50ae113e0a9f8342c3060474b324be0ec3f6b1470c2a9d1c1
title: Monitor Salesforce Voice in Agentforce Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_monitor.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_monitor.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 291853d8811fdc5b1212dd2b3e8a734a454e7c4766de5f19768c34012283c8c7
description: Monitor the performance of your Agentforce Contact Center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Monitor Salesforce Voice in Agentforce Contact Center

Monitor the performance of your Agentforce Contact Center.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Configure Prebuilt Reports and Dashboards](https://help.salesforce.com/s/articleView?id=service.afcc_sv_configure_reports.htm&release=264.0.0&type=5)**  
    To track the performance of your contact center and reps, install the prebuilt Service Cloud reports and dashboards. These reports appear in the Reports tab within the Command Center for Service. You can copy, modify, and delete them, if needed.
- **[View Prebuilt Reports and Dashboards](https://help.salesforce.com/s/articleView?id=service.afcc_sv_view_reports.htm&release=264.0.0&type=5)**  
    Supervisors can access historical insights via the Reports tab in the Command Center for Service.
- **[Troubleshoot Error and Information Codes for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.afcc_sv_troubleshoot_error_info_code.htm&release=264.0.0&type=5)**  
    Check your softphone error message or information code against our reference list to see what action to take to make reps’ calls and the supervisor experience run smoothly.