---
schema_version: "1"
id: 3d2c5e73baa12eae6fc4ba976d99483441741cf0e969b26413760c00056405b3
title: Manage a Recording
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_manage_a_recording.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_manage_a_recording.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 99cc2a7227cca4f9570d62f76e240c6ff3d6a2a4e8c1da3660dca60f537eb091
description: Download or delete a call recording.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Manage a Recording

Download or delete a call recording.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d156984e65">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d156984e65 ">To manage a recording:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d156984e65 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set.</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

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1. Open the Voice Calls tab. Alternatively, open the App Launcher, enter Voice, and select **Voice Calls**.
2. Click the **Voice Call** record for the call that you want to manage.
3. In the Call Audio Player, click and select **Download Call Recording**.
    
    ![Options to download or delete a call recording from the Call Audio Player.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/agentforce_contact_center/afcc_sv_manage_recording.png)
    
    Downloaded recordings are saved to your default folder as specified in your system settings.
4. In the Call Audio Player, select **Delete Call Recording**.
    
    If you delete a call recording, you can't recover it again.
5. Click **Delete**.