Add AI Agents to your Agentforce Contact Center

Create intelligent, trusted, and customizable voice-enabled agents for your customers and employees and add them to your contact center.

This article applies to:

Salesforce Voice (Native Telephony)

User Permissions Needed
To build and manage Service agents:	Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application

User Permissions Needed

To build and manage Service agents:

Manage Agentforce Service Agents AND Manage AI Agents

Customize Application

To create a voice-enabled agent, create a new agent, create a telephony connection, and configure voice mode settings. For instructions, see Create a Voice-enabled Agent.
Configure an Omni-Channel flow to transfer inbound calls to the voice-enabled agent.