---
schema_version: "1"
id: 5b12bc32ed287d6eb6536cde30edb68c050a90f93477e75a141d35cca719f373
title: Enable Recording and Transcription
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_enable_recording_and_transcription.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_enable_recording_and_transcription.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c796ed5c731ee0b1a1e77c8aa466ac568473a3d8f216a0f63123b184811c7f3
description: Enhance service rep performance, improve supervisor oversight, and elevate the overall customer experience by leveraging call recordings and transcriptions.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enable Recording and Transcription

Enhance service rep performance, improve supervisor oversight, and elevate the overall customer experience by leveraging call recordings and transcriptions.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d111898e67">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d111898e67 ">To configure recording and transcription:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d111898e67 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set. </p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter **Call Recording and Transcription**.
2. Turn on **Call Recording** and/or **Call Transcription**. After you turn it on, all calls are automatically recorded and transcribed.
    
    The Transcription toggle can only be used by your service reps. You also can’t use this setting to disable transcription for Agentforce Voice.
    
    To set a recording announcement, go to the Media Management page.