Update your call and routing settings at any time.
Required Editions
This article applies to:
Salesforce Voice (Native Telephony)
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To manage channels: |
Agentforce Contact Center Admin (Salesforce Voice) permission set. Learn how to view permissions in this permission set. |
- From Setup, use Quick Find to go to Communication Channels.
- From the All Channels tab, go to the channel that you want to manage and click to see its details.
- To see the voice details of the channel, go to the Voice tab.
- To change the channel name or routing details, click Edit.
- Save your changes.