---
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id: e1d274646df22dc1030a8a6e1a35a15b76ae88f3469f889339ee0fb050dbc515
title: Considerations for WhatsApp Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_digital_voice_limits.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_digital_voice_limits.htm&release=264.0.0&type=5
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content_type: documentation
content_hash: 0edf7d8e26dcd5528f40f99848b956c837d12bc9c057d6c872983606756e1059
description: Review considerations for using WhatsApp Voice in Salesforce Voice.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Considerations for WhatsApp Voice

Review considerations for using WhatsApp Voice in Salesforce Voice.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

## Where is WhatsApp Voice in Agentforce Contact Center available?

WhatsApp Voice functionality in Agentforce Contact Center is exclusively available for WhatsApp Business numbers registered in the US, Canada, Mexico, and Brazil.

## Do you provide numbers to use with WhatsApp Voice in Agentforce Contact Center?

We don’t currently sell US or Canada PSTN numbers for WhatsApp. Bring your own numbers for WhatsApp in all supported regions.

## Can I enable Voice on any WhatsApp channel?

Voice can be enabled over existing Digital Engagement (DE) WhatsApp channels. We don’t support the Unified Customer Platform (UCP) WhatsApp channel.

## Is there a waiting period after channel activation before I can start receiving voice calls on the WhatsApp number?

After activating the voice channel for the first time, there’s a 30 to 60-minute propagation delay before the number becomes active for voice calling. To expedite this process, placing a test call—even if it doesn't connect—will often trigger immediate activation.

## Is WhatsApp Voice in Agentforce Contact Center limited to inbound calls only?

Yes. This release supports Inbound calling only (User-initiated calling). Outbound calling (Business-initiated calling) isn’t supported at the moment.

## Does WhatsApp Voice in Agentforce Contact Center support international calling?

Yes. International inbound calling is supported, which means end users can initiate calls from any country globally, with the exception of Meta-restricted regions.