---
schema_version: "1"
id: 91cb09660e4bb45297275b15f765d04ca4c3e27bbe82229792f0a0a295c5da89
title: Configure Prebuilt Reports and Dashboards
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_configure_reports.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_configure_reports.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72f2e217aa11facefef3b0a1d3d3115c4c999fd895ac757ee508b37da54cb1df
description: To track the performance of your contact center and reps, install the prebuilt Service Cloud reports and dashboards. These reports appear in the Reports tab within the Command Center for Service. You can copy, modify, and delete them, if needed.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure Prebuilt Reports and Dashboards

To track the performance of your contact center and reps, install the prebuilt Service Cloud reports and dashboards. These reports appear in the Reports tab within the Command Center for Service. You can copy, modify, and delete them, if needed.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

To use Rep Metrics, turn on **Skills-Based** and **Direct-to-Agent Routing** in Omni-Channel settings.

1. Before you install this feature, [turn on Enhanced Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_upgrade_standard_to_enhanced.htm&type=5&language=en_US).
2. From Setup, enter Service Cloud Reports in the Quick Find box, then select Service Cloud Reports.
    
    On the Service Cloud Reports page, you will see multiple sets of dashboards and reports.
3. Select the sets that you want to install and click **Install.**
    
    You have to reinstall them to get the latest version. If you reinstall them, the installation overwrites the previous versions of reports with the same dev names. To keep a report’s modifications, save the report as a new report before you run the installation again.
4. In Voice metrics, install the metrics you want by clicking Get Metrics. Rep Metrics and IVR Metrics are usually available by default, but if they aren't, you can add them by clicking Get Metrics.
    
    You can also access the Service Cloud Reports setup page from the Omni-Channel Home page.