--- schema_version: "1" id: 20e55dc72ffd32b22294e2c6378fd960f8a288d6142ea8a06f23aad888d7384a title: Bring Your Own Carrier to Agentforce Contact Center collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_byocarrier.md canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_byocarrier.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 1dc9bbd34d703419cdcc683f7d4dfacfd5801de7b239ada4ee512ba2a6059b8a description: Agentforce Contact Center is available globally to customers in 30+ countries via a Bring Your Own Carrier (BYOC) model. It delivers a resilient, high-quality voice solution designed for enterprise-grade reliability around the world. Bring your existing carrier relationships into Agentforce Contact Center (AFCC), preserving the commercial terms, SLAs, and regional coverage you've already negotiated. That flexibility extends to your phone numbers too - the ones you've printed on product boxes, embedded in marketing collateral worldwide, and those saved by your customers, stay exactly the same. Bring Your Own Carrier gives you the best of both worlds – the AI-first capabilities of Agentforce Contact Center, paired with the freedom to work with the voice carrier you already know and trust. products: - Service Cloud - Digital Engagement release: "264" --- # Bring Your Own Carrier to Agentforce Contact Center Agentforce Contact Center is available globally to customers in 30+ countries via a Bring Your Own Carrier (BYOC) model. It delivers a resilient, high-quality voice solution designed for enterprise-grade reliability around the world. Bring your existing carrier relationships into Agentforce Contact Center (AFCC), preserving the commercial terms, SLAs, and regional coverage you've already negotiated. That flexibility extends to your phone numbers too - the ones you've printed on product boxes, embedded in marketing collateral worldwide, and those saved by your customers, stay exactly the same. Bring Your Own Carrier gives you the best of both worlds – the AI-first capabilities of Agentforce Contact Center, paired with the freedom to work with the voice carrier you already know and trust. ### Required Editions This article applies to: Salesforce Voice (Native Telephony)
View supported editions.
- **[Considerations for Bring Your Own Carrier](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byocarrier_considerations.htm&release=264.0.0&type=5)** A list of technical and network requirements your carrier must meet for Bring Your Own Carrier trunks to interoperate reliably with Salesforce. Use it to configure signaling, encryption, and call-routing settings correctly from the start, so you can avoid dropped calls, failed connections, and misidentified tenants before they become support issues. - **[Set Up a Trunk](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_set_up_trunk.htm&release=264.0.0&type=5)** Define how calls flow between your carrier and Salesforce by setting up a trunk. The trunk connects your voice carrier to Salesforce through a Session Initiation Protocol (SIP) trunk, enabling seamless inbound and outbound calls in your contact center. Each trunk configuration securely stores the essential configuration—trunk details, authentication credentials, and routing endpoints—that defines exactly how calls flow between your carrier and Salesforce. - **[Add an External Number](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_add_external_number.htm&release=264.0.0&type=5)** Connect your existing contact center number with Agentforce Contact Center. Administrators can onboard and manage external carrier numbers right alongside native telephony numbers, providing a single, unified interface for your voice infrastructure. - **[Manage External Number Details](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_manage_external_number.htm&release=264.0.0&type=5)** View and edit your number settings at any time. - **[Media Region Coverage](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_media_region.htm&release=264.0.0&type=5)** When you configure a trunk, the media region you choose determines which Salesforce Voice Point of Presence (VPOP) your trunk uses. A VPOP is basically the gateway where your call signals and audio pass through Salesforce's network. Select the media region closest to your carrier's infrastructure to reduce delay and improve call quality. - **[Compliance](https://help.salesforce.com/s/articleView?id=service.afcc_sv_byocarrier_compliance.htm&release=264.0.0&type=5)** Understand your compliance responsibilities when using Bring Your Own Carrier trunks with Salesforce. For Bring Your Own Carrier numbers, both attestation and emergency services setup are your carrier's responsibility—coordinate with them directly to ensure compliance.