---
schema_version: "1"
id: 2ac70bd1cd4336186cdf2c442f52357038a2206c6ce08a3c344aa446991e9463
title: Add an External Number
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_byoc_add_external_number.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_byoc_add_external_number.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1d88627c1001f86603bacb5f6a18f39c1ee6ca7e0065c45137e7d2aa9735b313
description: Connect your existing contact center number with Agentforce Contact Center. Administrators can onboard and manage external carrier numbers right alongside native telephony numbers, providing a single, unified interface for your voice infrastructure.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Add an External Number

Connect your existing contact center number with Agentforce Contact Center. Administrators can onboard and manage external carrier numbers right alongside native telephony numbers, providing a single, unified interface for your voice infrastructure.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d124473e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d124473e63 ">To add an external number:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d124473e63 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission sets.</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

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1. From Setup, use Quick Find to open **Communications Channels**.
2. From the Channels section, click **Add External Number**.
3. Select **Bring Your Own Carrier**.
4. Review the information and click **Next**.
5. Select a trunk to route your calls.
6. In Add Numbers, select your country and enter the number. You don't need to add your country code with the number.
7. Select the number type, call direction, and capabilities.
8. To add another number, click the ![Plus icon to add more numbers.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/agentforce_contact_center/afcc_add_number_icon.png) icon. You can add up to 10 numbers at one time.
9. Provide your **Consent & Acknowledgement**.
10. Click **Submit**.
11. You can see your number in the Numbers tab with the origin as Bring Your Own Carrier.
12. To use this number in Agentforce Contact Center:
    1. Set up [a queue](https://help.salesforce.com/s/articleView?id=service.setting_up_queues.htm&type=5&language=en_US) or [a flow](https://help.salesforce.com/s/articleView?id=service.omnichannel_create_a_flow.htm&type=5&language=en_US) to route calls to your voice channel.
    2. Create [a voice channel](https://help.salesforce.com/s/articleView?id=service.afcc_sv_create_channel.htm&type=5&language=en_US) for your number.
    3. Set your number as the default [caller line identifier](https://help.salesforce.com/s/articleView?id=service.afcc_sv_set_cli.htm&type=5&language=en_US).