---
schema_version: "1"
id: 6eef2f0a31eaf71cab8528b7a21b26242c0893065c83e38336816a2ef1b15876
title: Add New Custom Media
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/afcc_sv_add_new_custom_media.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.afcc_sv_add_new_custom_media.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b5aec05637696bebdd1ee0f865787f52e61583df8cd82150e96076604bd154c6
description: Assign media file from your repository to each custom media label. You can use the one you uploaded. Update or replace the assigned media at any time.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Add New Custom Media

Assign media file from your repository to each custom media label. You can use the one you uploaded. Update or replace the assigned media at any time.

### Required Editions

This article applies to:

Salesforce Voice (Native Telephony)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d130506e67">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d130506e67 ">To add custom media label:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d130506e67 ">
              <p>Agentforce Contact Center Admin (Salesforce Voice) permission set.</p>
              <p style="margin-bottom:0;">Learn how to view <a href="https://help.salesforce.com/s/articleView?id=platform.perm_sets_summary_page.htm&amp;language=en_US" target="_blank">permissions in this permission set</a>.</p>
            </td>

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1. From Setup, enter **Voice** in the Quick Find box, and select **Media Management**.
2. In the Media Labels tab, click **New Media Label** in the Custom Media Labels section.
3. In the Media Label field, enter a unique name that describes how the audio is used.
4. In the Media File field, select a media file from the dropdown.
5. Save the changes.
    
    Your custom media label now appears alongside system-defined labels and can be selected in flows.