---
schema_version: "1"
id: d4c91b451949d2226b73f3716be461d18229e86f635218fa8377e33a045d36de
title: Configure General Support Settings for Service Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/admin_supportsetup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.admin_supportsetup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ba5a721392f0ec87139920bd949419da30e84b04e26c7021374a52f13ec04567
description: Set up business hours and support holidays in Salesforce, and update case management settings to streamline your customer support processes.
products:
  - Service Cloud
release: "264"
---
# Configure General Support Settings for Service Cloud

Set up business hours and support holidays in Salesforce, and update case management settings to streamline your customer support processes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Customize Support Settings](https://help.salesforce.com/s/articleView?id=service.customize_supportrules.htm&release=264.0.0&type=5)**  
    Support settings can help you automate case management. Choose email templates, default case owner, case notifications, and more.
- **[Set Business Hours](https://help.salesforce.com/s/articleView?id=service.customize_supporthours.htm&release=264.0.0&type=5)**  
    Specify the hours when your support team is available to serve customers. This helps make your department’s processes, such as escalations and milestones, more accurate.
- **[Set Up Support Holidays](https://help.salesforce.com/s/articleView?id=service.customizesupport_holidays.htm&release=264.0.0&type=5)**  
    Holidays let you specify the dates and times your customer support team is unavailable. After you create a holiday, you can associate it with business hours to suspend business hours and escalation rules during holiday dates and times.

#### See Also

- [_Salesforce Help_: Add Service Channels](https://help.salesforce.com/articleView?id=service.support_channels.htm&type=5&language=en_US)