---
schema_version: "1"
id: a6ed9cc1b004722773067129a5db6a4b41454e1c43ecacf77e6b27220eca5515
title: Swarm with Actions & Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/actions_and_recs_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.actions_and_recs_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dc5e355851cf4be1cfeb99cf646899acf7c7c07bc6bc6ed72113588db90d8b4b
description: The Actions & Recommendations component gives your users easy access to any flows that are enabled for their Console. Flows from this component launch in a nested subtab for the record. You can switch between records to view information to use in other tabs.
products:
  - Service Cloud
release: "264"
---
# Swarm with Actions & Recommendations

The Actions & Recommendations component gives your users easy access to any flows that are enabled for their Console. Flows from this component launch in a nested subtab for the record. You can switch between records to view information to use in other tabs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip The Actions & Recommendations component is ideal if you want to keep your Swarming actions, including flows and related lists, in a dedicated Swarming tab that helps reduce page crowding.

1. Make a deployment with an object. If you have an Actions & Recommendations deployment with cases, you can skip this step.
    
    ![Swarming in actions and recommendations](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/actions_and_recs.png)
    
    1. From Setup, in the Quick Find box, enter Actions & Recommendations, and then select **Actions & Recommendations**.
    2. To create an Actions & Recommendations deployment, select **New Deployment**.
    3. Give your new deployment a brief and descriptive name like Swarming Flows.
        
        ![New deployment setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/new_deployment.png)
    4. Select **Flows and quick actions**.
    5. Select an object that supports Swarming, such as Case or Incident. You can select more than one object.
    6. In the Default tab, use these flows as the channel default actions for the deployment.
        
        ![Deployment modal with Swarming flows added in the Default tab](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/edit_deployment.png)
        
        - Begin Swarming
        - Add Member to Swarm
        - Finish Swarming
        - Reopen Swarm
            
            ![Actions and recommendations deployment setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/edit_deployment.png)
    7. To let users add their own flows to the Actions & Recommendations component, select actions and save. To show only the actions that you’ve configured, deselect all actions and save your changes.
2. Add **Actions & Recommendations** to your object record page layout and choose the deployment where you added the swarming flows.
    1. Select **Go to Lightning App Builder**.
    2. Select the Lightning page that you want to add Swarming flows to and click **Edit**.
    3. If applicable, add the Actions & Recommendations component to your page layout.
    4. From the component, select the **Swarming Flows** deployment.
    5. Save your changes.

#### See Also

- [Flow Builder for Service and the Actions & Recommendations Component](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_list_component.htm&type=5&language=en_US)
- [Create an Actions & Recommendations Deployment](https://help.salesforce.com/s/articleView?id=service.console_lex_guided_action_deployment.htm&type=5&language=en_US)