---
schema_version: "1"
id: 4fab6f1019a3332a9565a645832c0055063703b3e4ecc8b20b151eddcdec3e98
title: Remove Dialer Licenses from Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/voice_impl_remove_permset.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.voice_impl_remove_permset.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 239f4dd9a9671d0532fe26fe49f51092840897e0f3b84dfa0530e3ed800f2395
description: Make Dialer licenses available for others by removing the permission sets and the permission set licenses from existing users.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Remove Dialer Licenses from Users

Make Dialer licenses available for others by removing the permission sets and the permission set licenses from existing users.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available with Sales Cloud and Service Cloud in: <strong>Essentials</strong>,
                <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
                Editions
              </p>
              <p style="margin-bottom:0;">Sales Dialer is available for an additional cost as an add-on
                license.</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d90899e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d90899e78 ">To remove permission sets:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d90899e78 ">Assign Permission Sets</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

When assigning licenses to users, you need to only assign permission sets. Permission set licenses are added automatically. However, to make the licenses available to reassign, you need to remove both the permission set and the permission set license.

1. From Setup, enter Users in the Quick Find box, then select **Users**.
2. Select a user.
3. In the Permission Set Assignments related list, click **Edit Assignments**.
4. Remove the Dialer permission sets.
5. Click **Save**.
6. In the Permission Set License Assignments related list, click **Edit Assignments**.
7. Deselect the Dialer permission set licenses.
8. Click **Save**.