---
schema_version: "1"
id: 5ad820f3222fec731b38fc6918fb72876d2fb9e416c8bc8970258b345b8274f9
title: Sales Dialer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/voice_dialer.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.voice_dialer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2833f132c97911df6635b267975230133eb4fafefadeb8f999b973b358571ba5
description: Use Sales Dialer to access telephony features without ever leaving Salesforce. Make and receive calls, add call notes, and log call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Sales Dialer

Use Sales Dialer to access telephony features without ever leaving Salesforce. Make and receive calls, add call notes, and log call information with ease. It just takes a single click from phone number fields in Lightning Experience, such as numbers on contacts, leads, and list views.

### Required Editions

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          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

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            <p>Available with Sales Cloud and Service Cloud in: <strong>Essentials</strong>,
              <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
              Editions
            </p>
            <p style="margin-bottom:0;">Sales Dialer is available for an additional cost as an add-on
              license.</p>
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    </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

- **[Guidelines for Making and Receiving Calls](https://help.salesforce.com/s/articleView?id=sales.voice_intro.htm&release=264.0.0&type=5)**  
    Review guidelines for making and receiving calls, including basic calling features and tips on how to get started.
- **[Set Up Sales Dialer](https://help.salesforce.com/s/articleView?id=sales.voice_impl_overview.htm&release=264.0.0&type=5)**  
    Dialer allows users to access telephony features directly in Salesforce.