---
schema_version: "1"
id: b118d6ae6c036adc0bb4f1b5cba8f1580dc800dc107d91d5d7ffd5d0d14de0e2
title: Sales Dialer Best Practices
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/voice_best_practices.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.voice_best_practices.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5f8026cc3f7a82cfbc29ffcd2d09c87c3ac0ffb40ac928f3eb395bc1e50980f
description: For the best calling experience, use a hardwired connection to your network with adequate bandwidth, use a wired headset, and set up the proper environment on your machine.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Sales Dialer Best Practices

For the best calling experience, use a hardwired connection to your network with adequate bandwidth, use a wired headset, and set up the proper environment on your machine.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available with Sales Cloud and Service Cloud in: <strong>Essentials</strong>,
              <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
              Editions
            </p>
            <p style="margin-bottom:0;">Sales Dialer is available for an additional cost as an add-on
              license.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

## Use a Good Connection

A wireless connection can work, but a hardwired connection is strongly recommended.

Having a dedicated network for your Dialer calls is best. We recommend having at least 10 kbps per Dialer session available, but having 500 kbps+ per Dialer session is optimal. Limiting the number of applications you have running (especially screen-sharing applications) and your open browser tabs also improves performance.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Using a network that masks your location may cause charges to be different from those displayed for your location.

Also make sure you’re using the most up-to-date Chrome, Firefox, or Edge browser.

## Make Calls with a Quality Headset

A wired USB headset works best. Wireless or mobile phone earbuds will work, but you may experience issues with call quality.

#### See Also

- [Guidelines for Making and Receiving Calls](https://help.salesforce.com/s/articleView?id=sales.voice_intro.htm&release=264.0.0&type=5 "Review guidelines for making and receiving calls, including basic calling features and tips on how to get started.")
- [Assign a Dialer Number](https://help.salesforce.com/s/articleView?id=sales.voice_assign_number.htm&release=264.0.0&type=5 "Assign a Dialer number from your personal settings so the calls you make and receive don’t appear to be coming from an unknown number.")
- [Assign a Forwarding Number for Dialer](https://help.salesforce.com/s/articleView?id=sales.voice_forwarding_number.htm&release=264.0.0&type=5 "Get your Dialer calls forwarded to your mobile phone or main business line so you never miss a call. You can easily assign a forwarding number from your personal settings.")