---
schema_version: "1"
id: bcdc13ffcecf973d22b1026e1abf5b36aaffca65ed688d52ac80c989b9354b65
title: Troubleshoot Connecting Your Zoom Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_use_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2dbf7e2792ebf19250c5db267696ecfbff82fb46c3c16f5c73ebaf3ac73364eb
description: Review possible reasons for why you can’t connect to Zoom.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Troubleshoot Connecting Your Zoom Account

Review possible reasons for why you can’t connect to Zoom.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

- You used an account other than your Salesforce account.
    
    Connect your company Zoom account to use Zoom with Salesforce. If another Salesforce user connects to the same Zoom account, meetings are no longer recorded for the previously connected user.
- You opened the Video Connected Account page before the Zoom integration finished setting up, and it's not ready for you.
    
    Before you can connect your Zoom account, your company’s Zoom integration must be set up.
- Your company’s Zoom integration was turned off before you connected.