---
schema_version: "1"
id: 74aebafe0d611b76753eff90d8bebfe3ce25bfa37a8552853669283b52fe1d9e
title: Use Zoom Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_use_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9b7cd0c1d38570cb076eaea5695c764c4388b8582fbc18ba61eec13a4fbfcd75
description: When your company’s Zoom integration is turned on, connect your Zoom account to take advantage of Zoom features in Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use Zoom Integration

When your company’s Zoom integration is turned on, connect your Zoom account to take advantage of Zoom features in Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

- **[Connect Your Zoom Account](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_setup_user.htm&release=264.0.0&type=5)**  
    When an admin turns on the Zoom integration, users with the correct permission see a banner inviting them to connect their Zoom accounts.
- **[Manage Excluded Addresses for Your Individual Video Provider Integration](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_excluded_addresses.htm&release=264.0.0&type=5)**  
    Your admin has specified email addresses and email domains for which meeting recordings and meeting information, such as start and end times, aren’t available. That list applies to everyone in your company using video integration. You can also exclude email addresses that apply to your video integration only. If someone on either your list or the company’s list is a meeting attendee, meeting recordings and information aren’t available to Salesforce.
- **[Troubleshoot Connecting Your Zoom Account](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_troubleshooting.htm&release=264.0.0&type=5)**  
    Review possible reasons for why you can’t connect to Zoom.
- **[Disconnect Your Zoom Account in Salesforce](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_turn_off.htm&release=264.0.0&type=5)**  
    If you don’t use the Zoom features in Salesforce, you can disconnect your Zoom account.
- **[Uninstall the Salesforce App from Your Zoom Account](https://help.salesforce.com/s/articleView?id=sales.video_disconnect_zoom_app.htm&release=264.0.0&type=5)**  
    If you no longer use the Zoom features in Salesforce, in addition to disconnecting your Zoom account in Salesforce, uninstall the Salesforce app from your account in Zoom. You’re asked if you want to keep your Zoom data in Salesforce.