---
schema_version: "1"
id: f079c9824208c35623eddcbd7ff1b7521c6a205f19a1648a38efbd0b69913f10
title: Manage Zoom Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_use_data.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_data.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b1ba0455b0664a3cd981d9e612498e61302fdd5507bf81cbb4c04756fb012301
description: Know where your Zoom meeting data is stored and how to manage it.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Manage Zoom Data

Know where your Zoom meeting data is stored and how to manage it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

Zoom stores the meeting recording, which includes the video and audio. Salesforce can access the recording.

Salesforce stores information about the meeting, such as the length of the meeting.

- When Zoom integration is turned off, data for existing recorded meetings and information is still available in Zoom. However, information isn't collected for future meetings.
- To permanently remove access from Salesforce to individual meeting recordings and information, use the Video Calls home page.
- To permanently remove access to meeting recordings and information based on the email address of the attendee, use Einstein Conversation Insights. From Setup, in the Quick Find box, enter Delete Video Calls, and then select **Delete Video Calls**.
- To permanently remove access to all meeting recordings and information, submit a GDPR request or uninstall the Salesforce app from your Zoom account.

Users can disconnect their Zoom accounts. To delete their individual data, they can uninstall the Salesforce app from their Zoom account.

#### See Also

- [Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.call_coaching.htm&type=5&language=en_US)
- [Disconnect Your Zoom Account in Salesforce](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_turn_off.htm&release=264.0.0&type=5 "If you don’t use the Zoom features in Salesforce, you can disconnect your Zoom account.")
- [Uninstall the Salesforce App from Your Zoom Account](https://help.salesforce.com/s/articleView?id=sales.video_disconnect_zoom_app.htm&release=264.0.0&type=5 "If you no longer use the Zoom features in Salesforce, in addition to disconnecting your Zoom account in Salesforce, uninstall the Salesforce app from your account in Zoom. You’re asked if you want to keep your Zoom data in Salesforce.")
- [Data Deletion: Delete Personal Data](https://help.salesforce.com/s/articleView?id=sfdo.data_deletion.htm&type=5&language=en_US)