---
schema_version: "1"
id: f2299547741eb43a6725896c59d2b7919770457bd41468f1172998503fc12611
title: Manage Excluded Addresses and Domains for Video Integration Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_setup_excluded_addresses.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_setup_excluded_addresses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7288f9a3c87a8b33ff3bf3eb62e2302909dbace6a18cb5a2745ee28b92fe7bad
description: Video meetings aren't recorded if any meeting attendee is on an excluded email domain or address list. This Excluded Addresses list applies to all video integration users. Users can add email addresses to their own Excluded Addresses list.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Manage Excluded Addresses and Domains for Video Integration Users

Video meetings aren't recorded if any meeting attendee is on an excluded email domain or address list. This Excluded Addresses list applies to all video integration users. Users can add email addresses to their own Excluded Addresses list.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d38450e143">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d38450e143 ">To manage excluded addresses and domains:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d38450e143 ">
              <p>Customize Application</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

Use these steps to set up your company’s excluded email addresses and domains and to manage the exclusions after the initial installation.

1. From Setup, enter Video Settings in the Quick Find box, then select the Video Setup page for a recording provider.
2. Click the **Excluded Addresses** tab.
3. Enter domains and email addresses in the Customer Domains, Internal Domains, and Email Addresses fields.
    
    Activity capture solutions, such as Einstein Activity Capture and Zoom integration, use the same Internal Domains list. Domains added or deleted from one feature affect all the solutions that use the Internal Domains list.
    
    Meetings with only internal attendees are not processed or added to Salesforce. This does not include internal meetings with users who aren’t logged in with an internal domain. This might occur if users are logged in as a guest or are calling in from a meeting room. These calls are considered external and are processed.
    
    Recorded meetings with only a single internal user (such as a sales pitch or other preparatory meeting) are processed like any other external meeting.
    
    Video meetings aren't available if any meeting attendee is on an excluded email domain or address list. Typically, this scenario happens when attendees are external users.

You can specify excluded email addresses and domains before you turn on the video integration. Use the Excluded Addresses tab to manage the list of excluded addresses and domains.

When connecting to a video account, email addresses with special characters such as the plus sign (+) aren't supported for ECI video call processing. This can result in errors with matching emails and syncing video calls.

#### See Also

- [Exclude Emails and Events from Your Salesforce Activities](https://help.salesforce.com/s/articleView?id=sales.aac_add_excluded_addresses.htm&release=264.0.0&type=5 "When you add email addresses to your Excluded Addresses list, emails and events with those addresses aren’t added to the activity timeline of related Salesforce records. Events aren’t added to the Salesforce calendar. And events aren’t synced between Salesforce and the connected accounts.")