---
schema_version: "1"
id: f2f5915dfb186759562b41138ff662b242a0cb5ba0cc7c21cbcacd0cbffc143d
title: Turn On Zoom Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_zoom_setup_admin.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_zoom_setup_admin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b37d5afc3b36353ae86326122dd8130d267be432c3346e07cc86b79218d03115
description: Turn on Zoom integration for your Salesforce org. Accept the terms of service and approve the Salesforce app.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Turn On Zoom Integration

Turn on Zoom integration for your Salesforce org. Accept the terms of service and approve the Salesforce app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Salesforce Meetings in <strong>Performance</strong> and <strong>Unlimited</strong> Editions when Einstein Activity Capture is enabled</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement in Sales Cloud, which is included in <strong>Performance</strong> and <strong>Unlimited</strong> Editions and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available in: <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Enterprise</strong> Edition</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d166881e141">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d166881e141 ">To turn on Zoom video conferencing:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d166881e141 ">
              <p>Customize Application</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">Modify All Data</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d166881e141 ">To approve install of Salesforce Sales Cloud 360 in Zoom Marketplace</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d166881e141 ">Zoom admin rights</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important In Zoom, enable the Cloud recording and Audio transcript features so meetings and their transcripts are available to Salesforce. After enabling the feature in Zoom, it may take a few days before transcripts are available in Salesforce features such as Einstein Conversation Insights.

In order to process video calls with Einstein Conversation Insights, user-level download access is required for meeting assets, including MP4 recordings and transcripts. With limited access to Zoom recordings, Einstein Conversation Insights can't analyze the meeting assets or share video content on video call record pages.

1. From Setup, in the Quick Find box, enter Zoom Video Setup, and then select **Zoom Video Setup**.
2. Accept the terms of service.
3. Select **Go to Zoom Marketplace** and approve install of the Salesforce Sales Cloud 360 app.
    
    To approve install, you need Zoom admin rights.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note
    
    In Zoom Marketplace, if the **Install** button is disabled, and the page has a toggle titled **Approve install of this app**, then the Zoom admin must still approve the app.
    
    In Zoom Marketplace, if the blue button **Visit Site to Install** is enabled, then the app has already been approved for installation.
4. Optionally, add excluded email addresses and domains. Meetings with attendees on the excluded lists aren’t recorded.
5. Turn on Zoom integration.
    
    Sales reps are prompted in Salesforce to connect their Zoom accounts.

Einstein Conversation Insights uses the transcript from Zoom to identify speakers. Zoom supports audio transcription in over a dozen languages, including English, Spanish, French, German, Italian, Chinese, and Japanese. For a full list of supported languages, visit [Zoom Support](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927#h_47258300231281709697709599). When the transcript isn’t available, we use [Optimal Speaker Separation](https://help.salesforce.com/s/articleView?id=sales.ci_speaker_separation.htm&language=en_US) for the creation of transcripts and call insights. In this case, the transcripts identify speakers on the call as Speaker 1, Speaker 2, and so on. If this feature isn’t enabled, transcripts aren’t shown.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Zoom transcripts can't reliably separate speakers for mono audio recordings. As a result, speaker labels may be missing or inaccurate, and talk ratio and other speaker-based metrics may not be meaningful. Avoid using mono audio recordings, if possible.

#### See Also

- [Connect Your Zoom Account](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_setup_user.htm&release=264.0.0&type=5 "When an admin turns on the Zoom integration, users with the correct permission see a banner inviting them to connect their Zoom accounts.")
- [Zoom Help Center](https://support.zoom.us/hc/en-us)